Guest Reviews - Overall

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

follow up to horrible customer service

by karen, May 7, 2016

Although I was unhappy with customer service, manager did get back to me and told me he would speak to people involved and would do what he could to rectify to situation.

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

I am glad we had the opportunity to speak and I will insure the issues discussed are dealt with accordingly Karen. Thank you!
follow up to horrible customer service
Although I was unhappy with customer service, manager did get back to me and told me he would speak to people involved and would do what he could to rectify to situation.

HORRIBLE CUSTOMER SERVICE

by Karen, May 7, 2016

Nice room and hotel. Absolute worst customer service from trying to book room till end of stay. Still waiting for return phone call from manager I left in March! Slid on floor coming out of elevator and wasn't even asked if I was okay or could offer me ice or anything. Was told manager would follow ...

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Dear Karen, I am sorry you feel like you've had problems. I'd like to discuss these issues with you. Please call me when you can. Our inusrance company is in receipt of the trip and fall report and they will be contacting you as well just to be sure that you're okay. Sincerely, Ed Reagoso - GM
HORRIBLE CUSTOMER SERVICE
Nice room and hotel. Absolute worst customer service from trying to book room till end of stay. Still waiting for return phone call from manager I left in March! Slid on floor coming out of elevator and wasn't even asked if I was okay or could offer me ice or anything. Was told manager would follow up on the incident report I inconvenienced the front desk of filling out and 2 days later still have not heard from the manager. Took almost 20 minutes to check out because the only 1 person working front desk was booking with another customer.

Hospitality Plus

by Nancy, February 22, 2016

Reasonably priced and amazing breakfast. I was there from Mass. for testing at St. Barnabas and had no knowledge of the area. Julie at the front desk, scheduled my shuttles to and from the hospital and always made sure I was comfortable and settled in. She was a lifesaver. Lobby, fitness room and br...

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Nancy, thank you kindly for memorializing your satisfaction with us. It's much appreciated! Sincerely, Ed Reagoso, GM
Hospitality Plus
Reasonably priced and amazing breakfast. I was there from Mass. for testing at St. Barnabas and had no knowledge of the area. Julie at the front desk, scheduled my shuttles to and from the hospital and always made sure I was comfortable and settled in. She was a lifesaver. Lobby, fitness room and breakfast area were impeccable. Would highly recommend!!

Last minute get away trip

by Lady D, February 12, 2016

I won a certificate for a free overnight stay, called made reservations and walla! The room I requested was available, clean a day comfortable! Continental breakfast was amazing. I will definitely pay to visit again! Staff is pleasant as well!!

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Dear Lady D, Thank you for posting your review. We take great pride in our service offering and are delighted that you took some personal time to reflect your thoughts on your stay! Sincerely, Ed Reagoso - GM
Last minute get away trip
I won a certificate for a free overnight stay, called made reservations and walla! The room I requested was available, clean a day comfortable! Continental breakfast was amazing. I will definitely pay to visit again! Staff is pleasant as well!!

Family affair

by Deborah, August 7, 2015

I highly recommend the Wilshire for family gatherings. You get good value for the price. You can choose from several types of rooms for different family needs. This summer, for our family event, our guests traveled from overseas and felt very welcome at the hotel. They liked the warm, congenial atmo...

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Family affair
I highly recommend the Wilshire for family gatherings. You get good value for the price. You can choose from several types of rooms for different family needs. This summer, for our family event, our guests traveled from overseas and felt very welcome at the hotel. They liked the warm, congenial atmosphere as soon as they walked through the main entrance on to their lovely rooms. The outdoor patio was open for all of us to meet in the evening under the clear night sky, the lobby was spacious for us to meet during the day. The location is good for walking into town, the park, or for traveling into NYC or throughout NJ. The staff are patient, courteous, and trained well to work with people.

CLEAN!

by Joseph, October 16, 2015

This is the first of many hotels we have stayed in that was actually CLEAN! Thank you for being the only hotel worth the money!

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

CLEAN!
This is the first of many hotels we have stayed in that was actually CLEAN! Thank you for being the only hotel worth the money!

Excellent

by Joann, July 17, 2015

I was super impressed with this facility. From the front desk, the food, the rooms. Food was excellent, rooms were clean and the staff was very friendly. I was there for a wedding and I can't say enough good things.

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Excellent
I was super impressed with this facility. From the front desk, the food, the rooms. Food was excellent, rooms were clean and the staff was very friendly. I was there for a wedding and I can't say enough good things.

Spectacular Venue

by Anne, May 2, 2015

The Wilshire Grand surpassed all our expectations. The outdoor wedding ceremony and patio area was absolutely gorgeousl! The cocktail room simply beautiful and the grand ballroom with it's large new dance floor magnificent! John was exceptional from beginning to end. He was professional and caring w...

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Spectacular Venue
The Wilshire Grand surpassed all our expectations. The outdoor wedding ceremony and patio area was absolutely gorgeousl! The cocktail room simply beautiful and the grand ballroom with it's large new dance floor magnificent! John was exceptional from beginning to end. He was professional and caring with every detail. We stayed at the convenient Wilshire Grand Hotel and Amanda was a delight in catering to all our needs in addition to making us feel extra-special. Ed guided us with his expertise. Angela, the bride's attendant, was an absolutely angel. My makeup artist stated the woman's lounge was amazing, the nicest she's ever seen. The presentation of our culinary selection was picture perfect and savory to taste, up to and including the specialty wedding cake. We used the in-house florist, Connie, whose flowers were breathtaking, within budget and was a joy to work with. This elegant venue will make any event truly special!

Thank you

by Lexy, April 5, 2015

Thank you for your service! We had a wonderful time in NY and a SUPER NICE experience in the hotel. Hearts, Hearts, Hearts! Lexy Zhang and Sizeng Shen.

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Thank you
Thank you for your service! We had a wonderful time in NY and a SUPER NICE experience in the hotel. Hearts, Hearts, Hearts! Lexy Zhang and Sizeng Shen.

Commendations!

by john schroth, May 2, 2015

Mr. Reagoso, I am writing you to commend Ms. Christine Grausam, your operations manager at The Wilshire Grand Hotel. Our families booked your entire hotel on Friday, May 1st and 2nd. There were some last minute changes in rooms I had to make for some of my guests and I had to request Christine on ...

Facility
 
Room
 
Staff
 
House Keeping
 
Food + Beverage
 
Value For Money
 

Commendations!
Mr. Reagoso, I am writing you to commend Ms. Christine Grausam, your operations manager at The Wilshire Grand Hotel. Our families booked your entire hotel on Friday, May 1st and 2nd. There were some last minute changes in rooms I had to make for some of my guests and I had to request Christine on several occasions if she could make the changes. Christine was courteous and professional, always with a smile, in assisting me with these issues which I greatly appreciated. Christine is a true professional and a credit to The Wilshire Grand Hotel. Please extend my appreciation to her for all her assistance. John Schroth